Privacy Policy

1. Introduction

Welcome to Ibrahim Tuition Centre. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ibrahimtuition.co.uk) and use our tutoring services.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Ibrahim Tuition Centre Ltd, based at 24-30 Assembly Passage, Stepney Green, London, E1 4UT.

2. The Information We Collect

We may collect and process different kinds of personal data about you (and your child) which we have grouped together as follows:

• Identity Data: First name, last name, date of birth of the student, and name of the parent/guardian.
• Contact Data: Billing address, email address, and telephone numbers.
• Academic Data: Student's current school, key stages, current grades, educational history, assessment test scores, and learning requirements.
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform when you access our site.

3. How We Collect Your Personal Information

We use different methods to collect data from and about you including through:

• Direct Interactions: You may give us your Identity, Contact, and Academic data by filling in forms on our website (such as our contact or registration forms), or by corresponding with us by phone, email, or in person.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

4. How We Use Your Personal Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you and your child as a client and perform the tutoring contract.
• To administer assessment tests and design tailored academic plans.
• To communicate updates on student progress, attendance, and feedback.
• To manage payments, fees, and collections.
• To send you administrative information, e.g. schedule changes or updates to our terms.
• To improve our website, customer relations, and user experience.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your information:

6. Sharing of Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information with trusted service providers:

• Service Providers: IT hosting and system administration services, payment gateways, and email dispatch tools.
• Professional Advisers: Accountants, auditors, legal advisors, and insurers.
• Legal and Safeguarding Bodies: Regulatory and law enforcement agencies if necessary to meet safeguarding obligations.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, tutors, and contractors who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Typically, client records are kept for up to 6 years after the contract ends.

9. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict processing.
• Your right to object to processing: You have the right to object to the processing of your personal information.

10. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience and improve our site. You can manage your preferences through our interactive Cookie Banner or browser settings.